Refund policy-Pikua Accessories



Miraflores,Bayamon, Puerto Rico.

Tuesday to Saturday from 9:00am to 5:00pm

These are the "Pick up” hours but you must call to coordinate your pick up as these can change according to the events we have scheduled. 

Customer Service: 787-636-5314


All orders are processed and shipped Tuesday through Saturday from 10:00am to 2:00pm.  All orders placed on Saturday, Sunday and Monday will be processed the next Tuesday regularly.

Please, allow up to 3 business days for your order to be processed and shipped.   

If it's a PRE ORDER, the estimated time of arrival is always in the description, but it may vary due to carrier changes. Once the product arrives, you must give us 1 to 2 working days in which it is received, processed and shipped. 

During high seasons or sale events it may take 4-6 business days to ship. 

We ship to the United States and most International Countries.



Once your order is placed, you will receive an email notification for: your package's tracking number, your package is out for delivery and your package has been delivered.



Please, ensure your address is correct once you're placing your order.  Incorrect addresses may cause lost packages.  If the package is return to the sender (Pikua Accessories) due to an error in the shipping address enter by the customer, the customer should responsible to pay the shipping again.   

If it is an error in the shipping address of the sender (Pikua Accessories), the sender will be responsible to pay the shipping.

If the package has been delivered to the shipping address that the customer provide at checkout and the package gets lost or stolen after delivery (delivery details can be verify with the order's tracking number), Pikua Accessories is not responsible.

If your package is lost in transit (very unusual), is the carrie's responsibility and in this case the customer should reach out to USPS directly. 

If you have any questions related to your order please contact us via email or call at Customer Service Tuesday to Saturday 787-636-5314